‘Patient feedback is a vital part of improving NHS Services. Listening to feedback from patients and their families on End of Life Care has helped deliver a more dignified, compassionate and professional experience at Barking, Havering and Redbridge University Hospital NHS Trust. Staff in the trust, which provides acute healthcare in outer North East London, have redesigned their processes to make sure that the needs of dying patients and their bereaved relatives are at the heart things. This videoshows how patient feedback was used to create a positive change in services’. (Source: NHS England Issue 60).
End of life care could be improved for up to 355,000 people a year in England, according to a report published recently by the Parliamentary and Health Service Ombudsman. The report highlights tragic cases where people’s suffering could have been avoided or lessened with the right care and treatment, as they approached the end of their lives.
The Parliamentary and Health Service Ombudsman makes final decisions on complaints about the NHS in England, including where there is a dispute about what happened. The Ombudsman service identified a range of issues with end of life care from its casework. Continue reading