End of life care could be improved for up to 355,000 people a year in England, according to a report published recently by the Parliamentary and Health Service Ombudsman. The report highlights tragic cases where people’s suffering could have been avoided or lessened with the right care and treatment, as they approached the end of their lives.

The Parliamentary and Health Service Ombudsman makes final decisions on complaints about the NHS in England, including where there is a dispute about what happened. The Ombudsman service identified a range of issues with end of life care from its casework.    Continue reading →