The CQC has formed a new partnership with the Silver Line helpline. Silver Line provides a free 24 hour confidential helpline for older people who may live alone. The service offers information, advice and friendship.
By working with Silver Line, the CQC hopes that people will share experiences and comment about their care. The CQC states: ‘Through our ‘tell us about your care’ partnership, anyone can share their concerns – and anonymously if preferred – if they feel they are not being listened to, or might not feel able to speak directly to those responsible for delivering safe, caring, effective, responsive and well-led services that CQC expects’. Read more