A
Age – related organisations
British Geriatric Society (BGS)
Consumer Association (Which?) – Elderly Care website
Future years The Yorkshire & Humber Regional Forum for Ageing – influencing policies and strategy
Aids to daily living - click here
Action Fraud on-line or telephone 0300 123 2040
Alarms
Fire alarms
(Also for hard of hearing) North Yorkshire Fire Service 01609 780150
Fire alarms for hard of hearing Action on Hearing Loss 01733 361199 Textphone 01733 238020
Carbon Monoxide alarms
Safelincs (in association with Headway The Brain Injury Association)
Personal alarms
Harrogate Lifeline 01423 551627
Age UK 0800 011 3846
Saga 0330 001 8622
Careline UK 0845 434 5440
Telecare24 0800 180 8540
Telecare Services Association (TSA)
Ambulance
Yorkshire Ambulance Service NHS Trust (YAS)
North of England Ambulance Service (Private hire) 08708 554472
B
British Broadcasting Corporation (BBC)
Bereavement
Bus Pass
Bus Services (See Travel)
C
Carers’ support and information
Peoplehub – a support website for carers and care budget holders
When They Get Older – A website with information and advice for people who are supporting ageing parents
Communication
Harrogate Talking Newspapers provides local news for those with communication difficulties.
NHS England’s British Sign Language (BSL) customer contact centre for BSL users, utilising a video call supported by a BSL interpreter.
Consumer advice
Councils
North Yorkshire County Council
Crime prevention & information
Action Fraud or telephone 0300 123 2040
Harrogate District Community Safety Partnership
‘Stop Hate’ crimes support service
Trading Standards in N. Yorkshire
D
Dentists
British Dental Health Foundation
Disability
Ability Net Free IT support for people with disability
DIY Advice (See also ‘Home improvement’)
Driving licences etc
Driver & Vehicle Licensing Agency (DVLA)
E
F
Finance (Also see Tax)
Financial Services Compensation Scheme (FSCS) – financial legislation, news and scam alerts
Pensions – Department of Work & Pensions (DWP)
Pension Wise – free, impartial advice about pensions
Tax – Her Majesty’s Revenue & Customs (HMRC)
Money Savings Expert (MSE) Impartial advice on all matters financial & money saving strategies
G
H
Health
Patient Opinion An independent website about patients’ experiences of UK health services
Home Improvement & DIY
Find a Builder etc. http://find-a-builder.com/ http://www.findatrade.com/ http://www.trustatrader.com/ http://www.ratedpeople.com
B&Q 01423 706900
Sainsbury’s Homebase 08456 407450
I – J – K
I.T.
Ability Net Free IT support for people with disability
Keep Fit
Keeping fit with disability Disability Rights UK
L
M
Mediation
Arch Mediation Service Tel: 01423 546175 E-mail: info@archmediation.co.uk
N
O
Ombudsman Services
General information or ‘How to …’ guide
Financial Ombudsman Service 0800 023 4567 or 0300 23 9 123 (same rate as 01 or 02 numbers on mobile phone tariffs)
Property Ombudsman 01722 333306
Energy Ombudsman 0330 440 1624
P – Q
Pensions
Department of Work & Pensions 0800 731 7898
R
Railcard scheme
Railcardscams
Roads and Streets
‘Fix my street‘ (Report potholes, lighting, graffiti etc)
S
Scams
Scams – Reimbursement
T
Tax
Her Majesty’s Revenue & Customs
Tax help for older people – free, independent, expert help and advice for older people on lower incomes.
Tax help for older people – new pension rules a video which gives the basics and is a useful short introduction
Train Services (See Transport companies)
Transport companies
Northern Rail – renationalised
Trans Dev 01423 566061
Dales buses 0871 200 22 33 * *Calls cost 10p/min
Connexions 01423 339600
Wheelchair hire
Ripon Community House 01765 603631 or email reception@riponcommunityhouse.co.uk
TV Licensing
U
V
W
Weather
Environment Agency (Flood alerts etc) Floodline: 0845 988 1188