‘Patient feedback is a vital part of improving NHS Services. Listening to feedback from patients and their families on End of Life Care has helped deliver a more dignified, compassionate and professional experience at Barking, Havering and Redbridge University Hospital NHS Trust. Staff in the trust, which provides acute healthcare in outer North East London, have redesigned their processes to make sure that the needs of dying patients and their bereaved relatives are at the heart things. This videoshows how patient feedback was used to create a positive change in services’. (Source: NHS England Issue 60).
NHS England, in partnership with Age UK, has published a revised version of A Practical Guide to Healthy Ageing. The guide is particularly relevant for people aged around 70 years who may be suffering from mild frailty. It covers key areas including preventing falls, staying well in winter, eye and foot care and mental well-being. The revised version includes cognitive ageing, oral health, bereavement and social isolation, with suggestions on when to seek medical advice and support. Free copies of the guide can be ordered by services and older people by calling 0300 123 1002 quoting reference HA2, or via the DH orderline Also listed on our ‘Publications’ page on the Information Hub’