Directory of services & national organisations

A

Age – related organisations

Age Action Alliance

Age UK

British Geriatric Society (BGS)

Consumer Association (Which?) – Elderly Care website

Future years    The Yorkshire & Humber Regional Forum for Ageing – influencing policies and strategy

Joseph Rowntree Foundation

Aids to daily living - click here

Action Fraud     on-line  or telephone 0300 123 2040

Alarms

Fire alarms  

 (Also for hard of hearing) North Yorkshire Fire Service   01609 780150

Fire alarms for hard of hearing   Action on Hearing Loss   01733 361199 Textphone 01733 238020

Carbon Monoxide alarms

Safelincs (in association with Headway The Brain Injury Association)

B & Q

Personal alarms

Harrogate Lifeline   01423 551627

Age UK     0800 011 3846

Saga        ‎0330 001 8622

Careline UK       0845 434 5440

Telecare24        0800 180 8540

Telecare Services Association (TSA)

Ambulance

Yorkshire Ambulance Service NHS Trust (YAS)

North of England Ambulance Service (Private hire)        08708 554472

B

British Broadcasting Corporation (BBC)

Bereavement

Harrogate Borough Council

Bus Pass

Free Bus Pass scheme

Bus Services  (See Travel)

C

Carers’ support and information

Age UK

Carers Resource

Carers’ Time Off

Carers Trust

Carers UK

Peoplehub  – a support website for carers and care budget holders

When They Get Older  – A website with information and advice for people who are supporting ageing parents

Communication

Harrogate Talking Newspapers provides local news for those with communication difficulties.

NHS England’s British Sign Language (BSL) customer contact centre for BSL users, utilising a video call supported by a BSL interpreter.

Consumer advice

Consumer Association (Which?)

Money Savings Expert (MSE)

Citizens Advice Bureau

U-Switch

Saga

Councils

Harrogate Borough Council

North Yorkshire County Council

Crime prevention & information

Action Fraud      or telephone 0300 123 2040

Harrogate District Community Safety Partnership

‘Stop Hate’ crimes support service

Trading Standards in N. Yorkshire

D

Dentists

Find a dentist

British Dental Health Foundation

Disability

Ability Net     Free IT support for people with disability

DIY Advice     (See also ‘Home improvement’)

DIY Doctor

Driving licences etc

Driver & Vehicle Licensing Agency  (DVLA)

E

F

Finance     (Also see Tax)

Debt advice

Financial Services Compensation Scheme (FSCS) – financial legislation, news and scam alerts

Pensions – Department of Work & Pensions (DWP) 

Pension Wise – free, impartial advice about pensions

Tax – Her Majesty’s Revenue & Customs (HMRC)

Money matters

Money Savings Expert (MSE)  Impartial advice on all matters financial & money saving strategies

G

H

Health

Care Quality Commission

Department of Health

Healthwatch

NHS Choices

NHS England

Patient Opinion     An independent website about patients’ experiences of UK health services

Home Improvement & DIY

Find a Builder etc.    http://find-a-builder.com/     http://www.findatrade.com/     http://www.trustatrader.com/    http://www.ratedpeople.com

Federation of Master Builders

DIY Doctor

B&Q        01423 706900

Sainsbury’s Homebase      08456 407450

Wickes

I – J – K

I.T.

Ability Net   Free IT support for people with disability

Keep Fit

Keeping fit with disability Disability Rights UK

L

M

Mediation

Arch Mediation Service     Tel:  01423 546175    E-mail:   info@archmediation.co.uk

N

O

Ombudsman Services

General information   or  ‘How to …’ guide

Financial Ombudsman Service     0800 023 4567 or  0300 23 9 123 (same rate as 01 or 02 numbers on mobile phone tariffs)

Property Ombudsman     01722 333306

Energy Ombudsman        0330 440 1624

Pension schemes Ombudsman

Legal Ombudsman

Communications Ombudsman

Consumer Ombudsman

P – Q

Pensions

Department of Work & Pensions       0800 731 7898

R

Railcard scheme

Railcards

Roads and Streets

‘Fix my street‘      (Report potholes, lighting, graffiti etc)

S

T

Tax

Her Majesty’s Revenue & Customs

Tax help for older people – free, independent, expert help and advice for older people on lower incomes.

Tax help for older people – new pension rules     a video which gives the basics and is a useful short introduction

Train Services    (See Transport companies)

Transport companies

Virgin Trains EastCoast

Northern Rail

The Train Line

WY Metro

Trans Dev      01423 566061

Dales buses       0871 200 22 33 *      *Calls cost 10p/min

Connexions    01423 339600

National Express coaches

Wheelchair hire

Ripon Community House  01765 603631 or email reception@riponcommunityhouse.co.uk

Red Cross

 

TV Licensing

TV licensing

U

U3A     

 

V

W

Weather

Met. Office

BBC

The Weather Channel

Environment Agency (Flood alerts etc)      Floodline:  0845 988 1188  

X – Y – Z