‘Patient feedback is a vital part of improving NHS Services. Listening to feedback from patients and their families on End of Life Care has helped deliver a more dignified, compassionate and professional experience at Barking, Havering and Redbridge University Hospital NHS Trust. Staff in the trust, which provides acute healthcare in outer North East London, have redesigned their processes to make sure that the needs of dying patients and their bereaved relatives are at the heart things. This videoshows how patient feedback was used to create a positive change in services’. (Source: NHS England Issue 60).
Frosty mornings means scraping car windows and warming the engine before driving off. However, take care and do to leave your vehicle unattended or it could be someone else driving off in it, instead of you!
For details on how to prepare your car for winter driving, follow this link. For further advice on how to get weather updates, notification of incidents and other warnings, please go to our ‘Topical News’ page.
Please join the Forum for our meeting on November 23rd when we will be discussing what is happening in the NHS at the current time. For further details, visit our Forum Events page.
It’s almost time for the start of the Harrogate Christmas Market on Montpellier Hill November 16th – 19th. It will be open 10am – 8pm Thursday to Saturday and 10am – 5pm on Sunday. Don’t forget to pick up your free guide to the Market (available in hotels and the Tourist information Centre and here) which also includes information about parking, the complimentary shuttle bus and a calendar of Christmas events in Harrogate.
Was any warning given that the Harrogate Bus Company would be cancelling the through service from Harrogate to Boroughbridge? Buses to Boroughbridge (Bus route 21) now only run from Knaresborough. Also travellers should be aware that buses no longer run every hour, but have been reduced to every 100 minutes. This means that on weekdays there are only 7 buses compared to 12 previously and, at weekends, the number of buses is reduced form 10 to 6.
Boroughbridge is a lovely place to go for a day out, with several delightful country walks. But, be aware, if you miss the the 15.50pm bus back to Knaresborough, you will have a long wait until the next (and last bus) at 18.25pm on weekdays and 17.55pm on Saturdays.
The Driver & Vehicle Licensing Agency (DVLA) is to crack down nf car tax dodgers. Around 10,000 untaxed vehicles are immobilised or impounded every month, as a result of non-payment of vehicle excise duty (VED). Now the DVLA is planning an advertising campaign to highlight the issue. For further details, please visit our ‘Topical News’ page.
As winter approaches, it’s time to think about seasonal safety checks. EDF Energy has provided some advice about gas safety checks and Citizens Advice has produced a leaflet concerning your rights with regard to the energy market. For further details, follow this link.